Customer
Customer Service
Support answers drawn only from what you have approved.
An AI support agent that answers customer questions using an approved knowledge base you control, escalates what it cannot handle, and reports monthly on what customers keep asking.
What it changes
The benefits, in terms of what stops being your problem.
Approved answers only
It responds from a knowledge base you have signed off, not from whatever a model believes about your industry.
Escalation built in
Questions outside the knowledge base go to a person, with the context attached.
Recurring questions surfaced
What customers keep asking is usually a gap in your website. The reporting shows you where.
Managers can ask it too
Your team can query the same knowledge base instead of interrupting someone.
How it works
Build
Approve the knowledge the agent is allowed to use.
Answer
Customer conversations are handled against that knowledge.
Escalate and report
Anything unhandled goes to a human; monthly reports show recurring themes.
FAQ
Customer Service, answered straight.
Can it invent an answer?
It is constrained to approved knowledge and escalates rather than guessing. That constraint is the entire design.
What channels does it cover?
It runs inside ODAI with escalation by email; WhatsApp is handled by the separate WhatsApp Agent.
Who decides what it knows?
You do. Nothing enters the knowledge base without approval.
Start your project
Tell us what you want built, and where you want it found.
Tell us what you are trying to build and where you want it found. We will look at your actual Search Console data before we recommend anything, so the answer is based on what is happening rather than a package. Website, app, AI tool or all three.
Project enquiry
